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Three Challenges for Health and Human Services Organizations in 2018

Finance leaders at nonprofit health and human services organizations are plagued with constant internal and external challenges. Whether in the form of managing cash flow, finding donors, or dealing with regulatory and other external challenges facing both nonprofits and healthcare organizations, these challenges can inhibit growth and put organizations at risk.

However, it’s not just these challenges that nonprofits face. Healthcare organizations are also plagued with challenges related to people, processes, and technologies. Some of these challenges are the biggest inhibitors to growth.

Manual Processes Slowing Growth
According to the Sage Intacct 2017 Nonprofit Healthcare Innovation Report, nearly two-thirds of organizations surveyed are spending 25 hours or more in Microsoft Excel each month. Roughly the same number of respondents reported that manual, time consuming processes were creating a meaningful drag on business growth.

Coincidence? Unlikely. Spreadsheets are notoriously manual, painfully short-sighted, and dangerously error-prone (88% of spreadsheets have some kind of error). Plus, 25 hours is not an insignificant amount of time — especially for a growing organization in a field as highly regulated as healthcare.

Lack of Visibility Hindering Decision Making
Even if there is hidden value in wasting time, this hidden value is in ‘spacing out,’ not ‘toiling away in a spreadsheet, straining your eyes and patience.’ While the former can help you think bigger and improve business, the latter actively hold you back and cause you to think smaller. Consider this: If your people are spending 300 or more hours per year manipulating data in a spreadsheet, they aren’t exactly ‘spacing out’ or informing business decisions. Fifty-seven percent of respondents report that their slower, error-prone operations have led to delayed decisions that resulted in missed opportunities to positively influence business.

Disconnects and Data Silos
If the hours spent manipulating financial data in a spreadsheet weren’t enough, it gets worse. Fifty-seven percent of respondents also noted their biggest cause of inefficiencies in financial operations was the hidden drain of multiple disconnected systems and data sources. Switching between applications wastes time, creates blind spots, and increases the risk of errors. Whether transposing by hand or copying and pasting, disconnects hold back health and human services organizations from operating efficiently or accurately.

Infographic: Don’t Let These Challenges Hold Your Health and Human Services Organization Back
Following the release of the Sage Intacct 2017 Nonprofit Healthcare Innovation Report, the company also released its latest infographic to put some of the results into perspective. This infographic from Sage Intacct discusses not only the pain points, but the possibilities that can be achieved through integration, automation, and cloud-based intelligence.

Source: Three Challenges for Health and Human Services Organizations in 2018

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